General Terms and Conditions

by Kate Nguyen January 08, 2021

Your trust in us is important to us. Our goal is for you to feel safe when shopping via our online store. It is important to us that sales take place on the basis of clear, straightforward terms and conditions. These are all regulated here - in general terms and conditions. The contents may change, which means you should always read this before completing a purchase.

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General

The contents of this website are copyright and belong to Katie di Mare UG. Katie di Mare UG website may include links to other websites that are not under our control. We are not responsible for the content of such websites. All attempts at theft or fraud from Katie di Mare UG online store will be reported to the police. We reserve the right to cancel a purchase if fraud is suspected.

Product Display

We are committed to displaying products clearly and accurately. However, we are unable to guarantee that the colours shown will exactly reflect the colours of products in reality since colour rendering is dependent on the settings on your computer and screen. Katie di Mare UG reserves the right to factual errors in terms of product details. The ranges offered by the online store and physical store may vary. Ordinarily, all products shown on the website are in stock in Katie di Mare online store. There may be exceptions to this.

Prices

The prices on our online store are stated in EUR. Katie di Mare UG reserves the right to factual errors in terms of product pricing. Promotional prices offered by the online store and physical store may vary. Reductions on items will apply while stocks last, unless specified otherwise.

Methods of Payment

Katie di Mare online store accepts payment via Visa, Mastercard, Maestro, Apple Pay, Sofort and Klarna Pay Now.

Methods of Delivery

All packages are delivered using DHL. Delivery times are usually 2-5 working days, provided that goods are in stock. In the event of a delay (i.e. a delivery time in excess of two weeks), the customer is entitled to cancel the purchase at no cost. Once the package is ready for delivery, DHL will contact you using the mobile number provided during the order process in order to agree a delivery time. If the delivery is delayed, please contact info@katiedimare.com. Katie di Mare UG is not liable for any consequences of delayed delivery.

Shipping

We charge a shipping fee for sending packages within EU. Any return shipping must be paid by the customer.

Undelivered Packages

DHL will contact you up to three times to agree on a delivery time for your package. The package will be held by DHL for 14 days and then returned to Katie di Mare UG. Undelivered packages returned to Katie di Mare UG will result in a fee of EUR 20 being charged to the customer for shipping and expenses. This fee will be charged to the same method of payment used during the purchase. If you change your mind after the package is dispatched, you must collect the parcel from your collection point and send it back to us. It will otherwise be deemed undelivered and the fee charged automatically.

Shipping Damage

We are liable for any damage caused during shipping, i.e. the risk that the foods are damaged or lost during shipping from our warehouse to you. You are liable for this risk in the event that you make a return to us.

Cooling Off Period and Returns

As a consumer, you are always entitled to cancel your purchase within 14 days when ordering via www.katiedimare.com. This cooling off period begins from the date of receipt of the goods. The goods should be unused and in new condition, as well as returned with all labels and markings in its original packaging. However, you are entitled to open the packaging and try the product. Katie di Mare UG reserves the right to make deductions for loss of value if you have used the product more than is necessary in order to test the properties and functionality of the product. Following a return, we will check whether the product has been used in this way. Deductions will be calculated on a case-by-case basis depending on what type of product you have purchase and what reduction in value has occurred due to its use. The cooling off period does not apply to purchases relating to any business activities you conduct.

In order to exercise your rights under the cooling off period, the product must be returned by post to Katie di Mare UG, Großhesseloher Str. 18, 81479 München. The delivery note should be included or shown as proof that you purchased the product from Katie di Mare UG. You are liable for the cost of returning products and retain liability for them until they reach Katie di Mare UG. When exercising your right of return during the cooling off period, you should use the returns form included with your order. When making a return/exchange, the original delivery note/online receipt that accompanied the delivery should be included.

If you exercise your right of return during the cooling off period, you will receive a refund to the same method of payment you made your purchase with within 14 days of the returned goods being received.

Returns/Exchanges

Products bought via Katie di Mare online store may be returned to the warehouse. If you return you whole order and nothing is damaged, we will refund the full sum to you, less the original shipping cost. Payment will be credited back to the same method of payment used during purchase within 14 days of receipt of the returned goods. If you have used the product more than is necessary, you are liable for the reduction in value resulting from use of the product. The costs of return shipping will not be refunded.

Claims

If the product is broken or faulty upon receipt, you are entitled to make a claim in accordance with the applicable Distance Selling Act. Katie di Mare UG undertakes to rectify the fault within the claim period at no extra charge through providing a new product, or paying the purchase price (including any additional costs) to you, the customer. If you discover that the product is broken or faulty, you should contact Customer Services as soon as possible following this discovery. If Katie di Mare UG notes that the product was broken or faulty upon receipt by you, and you prefer a refund, you will receive the purchase sum back to the same method of payment that was used to make the purchase or alternatively you will be provided with a new product. Refunds will be made within 30 days of Katie di Mare UG receiving the product and noting that it was broken or faulty upon your receipt of it.

Disputes

In the event of a dispute, the European Commission's Online Dispute Resolution platform should be used. It can be found here.

Privacy Policy

At Katie di Mare UG, we care about your privacy - regardless of whether you are a first-time visitor to our site, a customer in our online store, or you are communicating with us by other means. We are committed to processing your personal data in a respectful, safe and secure manner - while also providing you with the very best service and customer experience.

Regardless of where you encounter us, we will process your data in accordance with this policy. It is important to us that you understand what your relationship with us involve so that you are able to make an informed choice and what and how much you wish to share with us.

Force majeure

Force majeure refers to strikes, staff illness, disruption to transport or import/export bans on Katie di Mare UG or our suppliers. In the event of force majeure, Katie di Mare UG obligations are deferred. If force majeure lasts for longer than 2 months, both you and Katie di Mare UG are entitled to terminate the agreement without any liability for payment of damages.